Quick Takeaways:
- Vetster has expanded its virtual veterinary support program to 140+ PetSmart stores across Canada, following the success of the initiative in more than 500 U.S. stores. Starting July 6, PetSmart associates will be able to connect with licensed veterinarians through Vetster’s secure platform whenever in-store pet health concerns arise.
- The program provides associates with real-time veterinary guidance, including treatment recommendations and prescriptions when clinically appropriate, helping pets receive timely care. Vetster’s veterinarians support a wide range of species, including dogs, cats, birds, reptiles, amphibians, and small animals, while complementing existing veterinary relationships.
- Building on thousands of virtual consultations completed in the U.S., the Canada rollout reflects growing demand for accessible veterinary care in retail settings. Vetster and PetSmart believe the expanded program will bring expert veterinary support closer to everyday pet care, improving health outcomes through faster access to professional guidance.
Why It Matters?
By giving associates instant access to licensed veterinarians who can offer guidance, treatment recommendations, and prescriptions when appropriate, the program effectively embeds tele-vet services into routine shopping, which can improve time-to-treatment for common issues and increase customer trust in PetSmart as a care destination rather than just a retailer. For Vetster, the Canada rollout, building on thousands of consultations in 500+ US stores, adds a large, national brick‑and‑mortar channel to its marketplace model, boosting consultation volume and brand visibility.
Source: PRnewswire
